Privacy Policy

Introduction

This privacy policy explains how Chalets Evolène collects, processes and protects your personal data when you use the chaletsevolene.ch website, in accordance with the new Swiss Federal Data Protection Act (nLPD) currently in force.

Data controller

Evolène Chalets
Email: reservations@chaletsevolene.ch

Data collected and purposes

We ensure that we only collect data that is strictly necessary. When you use our contact form or booking system, we collect the information you voluntarily provide to us:

  • First name and surname
  • Email address and telephone number
  • Details of your enquiry or dates of stay

This data is used exclusively for the purpose of:

  • Responding to your enquiries.
  • Manage your bookings and keep track of your stay.

Recipients and data storage

Your data is stored securely on servers located in Switzerland. It is accessible only to the Chalets Evolène team and our technical partner, strictly for the purposes of website maintenance and security. We do not sell, rent or pass on your personal data to third parties for commercial purposes.

Online payment: Financial transactions relating to your bookings are handled by our secure payment service provider, Stripe. We do not store any credit card details on our own servers. Your payment details are encrypted and processed directly by Stripe, in accordance with their own privacy policy and international security standards (PCI-DSS).

Apart from what is strictly necessary for the processing of your booking, we do not sell, rent or pass on your personal data to third parties.

Safety and shelf life

We implement technical and organisational measures to protect your data from unauthorised access. Your data is retained for as long as is necessary to process your enquiry, manage your booking, or in accordance with Swiss legal retention requirements.

Your rights

In accordance with the nLPD, you have the right to access, rectify, erase, restrict and object to the processing of your personal data. To exercise these rights, you may contact us at any time by email at: reservations@chaletsevolene.ch.